RMA Request Form

Please read the instructions carefully

  • * Please make sure you enter a correct email address and phone number so that our representative can contact you.

    * Please make sure to have attempted every troubleshooting tip on the website before requesting an RMA (Return Merchandise Authorization).

    * Once we receive your RMA request our customer service will contact you with your RMA number.

    * We will provide you a free return shipping label along with the RMA number. Simply print it and attach it to the return package.

    * We require the defective cartridge to be shipped back to us before we can ship out replacements. All shipments back to us require the RMA number to be on the box/envelope, otherwise there will be a delay in processing.

    * Once we receive your cartridge back we will ship out a replacement within 1 to 2 days. Please note that we do not issue refunds as your transaction was with the retailer.

  • Item Description and Reason for Return


  • Recycle your empty cartridges!

    Send your empty cartridge to the following address:

    Green Project, Inc.
    P.O. Box 92461
    City of Industry, CA 91715